Double A Point Collection

2. I have registered for the Double A Point Collection Program but I have not received my user id and password. What should I do?
Once you submit your registration form, we will send you an e-mail containing your user id and password at the e-mail address provided. Please check your e-mail for the user id and password. In case you do not receive it within 15 days from the date of registration, please contact us through the Inquiry page singapore@doubleapointcollection.net

3. How do I become a member of Double A Point Collection program?
Simply go to http://singapore.doubleapointcollection.com and click on the 'Register' button located in the top right corner of the home page. Follow the prompts and you will have instant access to all the sections of Double A Point Collection Online.

4. Which products are eligible for this program?
Please check the points and products section in the Website, where you will find the complete list of eligible products and their points. Do visit the website regularly for any additions or deletions from the list of eligible products.

5. How long does it take for me to receive the reward after I have made redemption online?
Please allow us up to 3 weeks to process and dispatch your redemption items.

6. The gift received by me is damaged. What should I do?
If the product is damaged in transit, please contact us through the Inquiry page within 24 hours of delivery. Please also provide details of the product, redemption confirmation number and the damage it has sustained.

7. Where can I find all the relevant details about my account, transaction history, etc?
All the relevant details about your account, total points earned and redeemed, etc can be found under the “My account “section on this website.

8. Am I able to change my password or User ID?
Your password can be changed. Just go into My Account, and then click on Change Password. Key in your old password, followed by the new password you want to change to. However, User IDs cannot be changed.

9. How do I change my e-mail address for my Double A Point Collection Program?
You can either go into "my account" and change your e-mail address from there, or inform us through e-mail

10. Will there be any delivery charges?
No, when you redeem an item, all costs are covered

11. How do I know how many points I've earned or spent?
Just login in with your User ID and Password and click on "my account" to view all the activities and transactions you've participated in

12. Can I cancel the redemption that has been completed by me?
No. Once you have completed the redemption request, it cannot be undone

13. What is the redemption procedure?

1. Check out the rewards gallery online.

2. Select a gift of your choice. Ensure that you have enough points in your account to redeem the gift that you have chosen.

3. Click on submit and you are done!

4. We will acknowledge the receipt of your redemption request by e-mail. Allow 3-4 weeks for dispatch after your completion and submission of your redemption request

14. How long will it take for me to receive my redemption voucher after I've redeemed an item
It will usually take 3 weeks for the processing and delivery of the redeemed item or voucher.

15. Can I redeem two or more of the same items?
Yes, you may. There is no restriction on the number of items that you can redeem.

16. Is there an expiry date for the vouchers I redeem?
All expiry dates are printed on the vouchers themselves, varying from merchant to merchant. If no expiry date is stated, it means there is no expiry date for that particular voucher.

17. Is the reward catalogue a dynamic one?
Yes. The reward catalogue will be updated from time to time, to add new and exciting products .You will be able to access this information by visiting the program site.

16. How do I edit my member details?
To edit your member details, simply log in using your Log In name and password. Following this, click on 'Edit Member Details' located in the member zone

15. What can I do if I forget or misplace my login or password?
If you have forgotten or misplaced your login details, please go to our automated password request service to retrieve them.

20. How do I delete my membership?
Simply email us your Username (or first name and surname), your Log In name and password . please inform us through enquiry@doublea.com.sg

21. Will my points expire?
Yes. Your points will expire 4 quarters after they are earned. For example, points earned in Q1 2009 will expire at the end of Q1 2010.

22. How can I contact someone if I need assistance?
Please contact Double A member Service through the Inquiry page. You may also call our hotline at 1800-DOUBLE-A (368253-2)

23. What is Double A Member Point Collection Promotions Now?
please check under News & Promotions

24. Can I have two accounts?
You can only have more than 1 account if your accounts are under different company names.

25. When will my invoice expire?
Invoice for submission cannot be over 3 months after invoice date issued. Invoices submitted after 3 months from date of issue will not be valid.

26. Will my membership expire?
Your membership will expire only when it is inactive for more than 6 months. Inactive member refers to member who has no point updating and/or redemption of points with Double A Point Collection program for more than 6 months.