• FAQ

Frequently Asked Questions

A list of frequently asked questions with answers. Covers how to use all benefit from this site.

Eligibility

1.     Who are eligible for this program?

2.     Which products are eligible for this program?

Membership

3.     How do I become a member of Double A Point Collection program?

4.     I have registered for the Double A Point Collection Program but I have not received my user ID and password. What should I do?

5.     5. How do I edit my member details?

6.     Am I able to change my password or User ID?

7.     Can I transfer my company membership?

8.     Can I have two accounts?

9.     Will my membership expire?

Points earning & redemption

10.   How long does it take for me to receive the reward after I have made redemption online?

11.   The gift received by me is damaged or incorrect. What should I do?

12.   How do I know how many points I've earned or spent?

13.   Can I cancel the redemption that has been completed by me?

14.   What is the redemption procedure?

15.   Is there an expiry date for the vouchers I redeem?

16.   Will my points expire?

17.   When will my invoice expire?

Eligibility

1.     Who are eligible for this program?
Double A Point Collection is open to companies who use Double A products.

2.     Which products are eligible for this program?
Please check the points and products section in the Website, where you will find the complete list of eligible products and their points. Do visit the website regularly for any additions or deletions from the list of eligible products.

3.     How do I become a member of Double A Point Collection program?
Simply go to http://singapore.doubleapointcollection.com and click on the 'Register' button located in the top right corner of the home page. Follow the prompts and you will have instant access to all the sections of Double A Point Collection Online.

Membership

4.     I have registered for the Double A Point Collection Program but I have not received my user ID and password. What should I do?
Once you submit your registration form, we will send you an e-mail containing your user id and password at the e-mail address provided. Please check your e-mail for the user id and password. In case you do not receive it within 15 days from the date of registration, please contact us at enquiry@doublea.com.sg or call us at 6744 2288.

5.     How do I edit my member details?
To edit your member details, simply log in using your Log In name and password. Following this, click on 'Edit Member Details' located in the member zone. If you face any problems, please contact us at enquiry@doublea.com.sg

6.     Am I able to change my password or User ID?
Your password can be changed. Just go into My Account, and then click on Change Password. Key in your old password, followed by the new password you want to change to. However, User IDs cannot be changed.

7.     Can I transfer my company membership?
Yes. Simply change the member name in the member details. However, please note that all points are not transferable between accounts.

8.     Can I have two accounts?
No. Each company can only have one account.

9.     Will my membership expire?
Your membership will expire only when it is inactive for more than 6 months. Inactive member refers to member who has no point updating and/or redemption of points with Double A Point Collection program for more than 6 months.

Points earning & redemption

10.   How long does it take for me to receive the reward after I have made redemption online?
Please allow us up to 3-4 weeks to process and dispatch your redemption items. We will contact you in the case where the item you requested is out of stock.

11.   The gift received by me is damaged or incorrect. What should I do?
If the product is incorrect or damaged in transit, please contact us at enquiry@doublea.com.sg within 24 hours of the delivery. Please also provide details of the product, redemption confirmation number and the damage it has sustained or mistake.

12.   How do I know how many points I've earned or spent?
Just login in with your User ID and Password and click on "My Account" to view all the activities and transactions you've participated in.

13.   Can I cancel the redemption that has been completed by me?
No. Once you have completed the redemption request, it cannot be undone.

14.   What is the redemption procedure?

•     Check out the rewards gallery online.

•     Select a gift of your choice. Ensure that you have enough points in your account to redeem the gift that you have chosen.

•     Click on submit and you are done!

•     We will acknowledge the receipt of your redemption request by e-mail. Allow 3-4 weeks for dispatch after your completion and submission of your redemption request.

15.   Is there an expiry date for the vouchers I redeem?
All expiry dates are printed on the vouchers themselves, varying from merchant to merchant. If no expiry date is stated, it means there is no expiry date for that particular voucher.

16.   Will my points expire?
Yes. The points will expire 1 year after they have been approved on the system.

17.   When will my invoice expire?
Invoice for submission cannot be over 3 months after invoice date issued. Invoices submitted after 3 months from date of issue will not be valid.